Water leak notice in Surrey? Here's the playbook.

That Surrey's utility metering has recorded water moving through your meter continuously or abnormally — the signature of a real leak on your side of the meter. Many BC municipalities now run smart (AMI) metering that flags continuous flow; others catch it at billing reads. Either way the data is usually right, and the five-minute meter test confirms it for free.

BC's fastest-growing city — City Centre highrise slabs, vast 1980s–2000s subdivisions, and farm parcels with undocumented private services. Each construction era left its plumbing behind — buried service lines, irrigation, in-slab piping, and aging fixtures roughly in that order of suspicion. The split test (meter movement with the building's main valve closed versus open) sorts outside from inside before anything gets opened.

Upland till scans 2–3 m reliably; the Serpentine and Nicomekl floodplains run wet and silty, so deep targets there lean on EM pairing and tighter grids. That's the practical answer to "but I don't see any water" — in Surrey conditions, escaping water often drains away invisibly rather than ponding, which is exactly why the meter notices before people do, and why acoustic pinpointing beats waiting for surface evidence.

Many BC utilities operate leak adjustment programs — bill forgiveness for promptly repaired, documented leaks — but eligibility, caps, and deadlines are set locally and change; your notice or Surrey's utility webpage states the current policy. What we guarantee is the evidence half: a dated professional detection report plus your repair invoice, formatted the way adjustment applications ask.

Notice-driven calls get priority scheduling across our Metro Vancouver coverage — typically within days, with province-wide pricing and no regional premium for Surrey. The free phone consult (604-239-9934) confirms scope and gives you a firm number in about five minutes. Mon–Sat, 8am–6pm PT.

Because your meter told them something is wrong. Many BC municipalities now run smart (AMI) metering that flags continuous flow — water moving through your meter every hour of the day, which almost never happens in a healthy property — while others catch abnormal jumps at billing reads. The notice means the utility's data says water is leaving your system around the clock. It is not an accusation; it's a data point, and usually a correct one.

In most BC municipalities, the utility owns the system up to and including the meter, and the property owner owns everything past it — including the buried service line from the meter to the building. That's precisely why the city notifies you instead of fixing it: the continuous flow is registering through your meter, on your side. (If water is surfacing on the street side of the meter, tell your utility — that part is theirs.)

In rough order: underground service line leaks (the buried pipe between meter and building — invisible at the surface for months), running indoor fixtures, irrigation system leaks (a season's silent waste), slab leaks under concrete floors, and pool or water-feature top-up systems masking a loss. The split test — meter movement with the building's main valve closed versus open — sorts outside from inside in ten minutes.